Privacy Policy

The Insert Lounge is owned by Medialab Group.

This privacy policy explains how Medialab Group Limited (‘Medialab’) protects your personal data and what your rights are in relation to your personal data. Medialab Group are a data driven media planning and buying agency, working with brands across several markets, offering data driven solutions for all aspects of brand building, customer acquisition and retention.

About Us

Registered office address:
3-4a Little Portland Street, London W1W 7JB

020 7534 1760


Registered company number:

Information Commissioners Office registration number:

When we refer to “Medialab”, “we” or “us”, we are referring to the above company.

Purpose and Scope of this Privacy Policy 

The purpose of this Privacy Policy is to provide information about how Medialab (both as a Data Controller and as a Data Processor) collects and/or uses your personal data. This includes data we collect through; email correspondence, telephone calls, hard copy correspondence, visiting our offices, enquiring or engaging with us for our services, events or via our website. We will comply with the data protection principles when gathering and using personal information as set out in our Data Protection Policy.

What personal data we collect

Medialab as Data Controller
Medialab may collect and process the following categories of personal data about you:

Contact details including name, job title, the organisation you work for, contact details (email address, work address, phone number)

Information generated if you have a trading relationship with Medialab (eg bank and financial details)

Information generated by visiting our website or engaging with Medialab on social media

Medialab as Data Processor

As a company we may access, handle and/or process data provided to us by our clients and/or our suppliers as directed by our clients for the provision of services by Medialab and as agreed in a contract or data processing agreement with them. This may involve engaging with third party suppliers as a result in order to provide these services to our clients. Any personal data provided to us in this manner has been collected under our clients’ privacy notices and we encourage you to read those to understand how they handle your personal data.

Information provided to us via cookies

Our web site uses cookies which you can disable using your browser options. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computer’s hard drive and are used by web sites to simulate a continuous connection to that site. We only use cookies that are essential to the operation of the site or to provide a basic level of understanding about how our visitors interact with the site. We do not use third party advertising or social media cookies, we respect “do not track” and we de-personalise our tracking with Google. The use of cookies automatically identifies your browser to our computers whenever you interact with our site. You should note that if you do disable cookies, you may not be able to

How we use your data

 Medialab as Data Controller

  • To provide you with the service or information you have requested
  • To keep you informed and updated on relevant products you may be interested in
  • To keep you informed of any events we may host
  • To administer your account and fulfil our services to you
  • To improve our website and the services we provide

Our legal basis for processing

We will process your data in the following circumstances;

  • Where you have given consent to do so.
  • Much of our processing will be under our “contractual obligation” to you in order to provide our services that you have contracted us to provide.
  • Where we are communicating with you regarding products, services and events we feel you might be interested in, or to manage our relationship, our basis for processing is our ”legitimate interest” to do so.

You will always be able to opt-out of any communication we send you and all marketing emails will include an unsubscribe link.

Medialab as Data Processor

  • To carry out data processing services on behalf of our clients who will have their own legal basis for processing

How we keep your data safe

We ensure that there are appropriate technical controls in place to protect your personal data. All our data is kept in secure servers in the UK. No personal data is transferred outside of the EEA (European Economic Area).
We undertake regular reviews of who has access to any personal data information that we hold, to ensure it is only accessible by appropriately trained staff. Medialab is ISO 27001 certified.

Who we share your data with 

We do not share your data to any other company without your prior consent other than with those processors we use for our business operations who process your data under our control. In these instances, we may share you data with marketing agencies who may help us promote our services or events, email service providers or printers who help us send communications and other suppliers required to help us run our business. We require these third parties to respect the security of your data and treat it in accordance with the law.

We will share your personal information with third parties where required by law

How long we keep your data for

Except for the purposes of complying with our legal or accounting obligations or for operational reasons, we will not hold onto your data for longer than is necessary. Any data that is no longer needed is securely deleted.

Your rights and how you can find out about the information we hold about you
You have the right to request a copy of the information that we hold about you and, if relevant, to withdraw your consent.

You can also object or restrict any processing, ask us to correct any information we hold about you or delete it altogether. You can request we transfer your personal information to another party.

If you would like a copy of some or all of your personal information, or would like to make a complaint, please email or write to us at the details below. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information.

Data Protection Manager
Medialab Group Limited
3-4a Little Portland Street, 
W1W 7JB 

You also have the right to complain to the UK Information Commissioner’s Office or telephone 0303 123 1113.

Changes to this Privacy Policy
This policy was last updated on 21st May 2018